What is the legal lifeLINE?
It is a telephone legal advice service operated by me, a direct access licensed barrister of over 10 years’ experience, practising from Nexus, The Chambers of Michael Mansfield QC.
How does the legal lifeLINE work?
You have a free consultation lasting up to 30 minutes. If the service is suitable for you, you will be emailed a client care letter which contains the T&Cs and payment details, after which you can start using the service immediately.
What is the price?
There are 3 price bands. The level of service is the same, but the pricing varies according to how much time you require. Remember, the time allowance lasts for a year, so you do not need to use it all at once.
2 hours for £300 + VAT
5 hours for £500 + VAT
10 hours for £750 + VAT
Template documents such as standard contracts, tenancy agreements and letters are £25 + VAT each. Please ask.
Is your advice easy to understand or do you speak in legalese?
Yes. All advice will be given in plain English with easy to understand explanations of any legal terms where necessary.
Is there a limit on the advice?
The time is there to be utilised as and when you like and on however many issues you need advice on.
Are there any areas of law you can’t advise on?
I can only advise on the law of England and Wales. I also don’t offer advice on tax or health and safety matters, because for various reasons these areas of law are unsuitable for telephone advice.
Do you also offer document checking and letter writing services?
Yes. Please ask for further details as this depends on how much work is involved and is chargeable at a discounted hourly rate for legal lifeLINE clients (£100 p/hr instead of £250 p/hr).
Can you represent me in court?
Yes. Unlike most of the competitor services, I am also able to represent you in court which retains continuity and consistency of advice and also avoids duplication of work and, therefore, fees. Discounted rates apply for legal lifeLINE clients.
What if I go over the time allowance?
I will try to be flexible and, for example, if you need an extra 10 minutes advice, it probably won’t be an issue, but generally speaking you would need to buy another block of time.
How often can I have advice?
As often as you like, and on as many issues as you like up to a maximum of 1 hour per day.
What if I have a complaint?
Initially please contact me in the first instance. If this does not resolve your issue, then please see the client care letter (T&Cs) which give full details of how to make a complaint.